Terms & Conditions

Stamford Time & Co Limited Terms and Conditions of Sale

1. About Us

Stamford Time & Co. 29 St Peter’s Street, Stamford, Lincolnshire, PE9 2PF. Company Number: 16518030 Email: enquiries@stamfordtime.co.uk Phone: 01780 431622

2. Services and Goods

We specialise in the repair, restoration, and servicing of watches and clocks. Our services include but are not limited to:

• Watch and clock repair and restoration
• Servicing and maintenance
• Sale of watch parts, accessories, and refurbished items
• Use of high-quality alternatives or refurbished parts where originals are unavailable

3. Estimates & Pricing

• Estimates cost £40, deductible from final invoice if work proceeds. Valid for 30 days.
• If you decline the repair, your item will be returned unrepaired.
• Prices include VAT where applicable.
• No work will commence without your explicit approval.
• If additional internal issues are found, we will contact you with an updated estimate.

4. Payment Terms

• A 50% deposit is required before work begins.
• Final payment due on completion, unless agreed otherwise.
• Late payments may incur statutory interest or recovery action.
• We accept card, cash (in person), and bank transfer.
• Mail-in services must be paid in full before return shipping.

5. Repair Turnaround Times

• Turnaround times are estimates and may vary based on complexity or part availability.
• We are not responsible for delays due to external issues like courier or customs.
• We will keep you informed of delays where possible.

6. Returns and Refunds

• Repairs are non-refundable once completed.
• Faulty workmanship is covered under warranty (see below).
• Accessories may be returned within 14 days if unused and in original packaging.

7. Warranty

• Repairs come with a [6/12]-month warranty (as per invoice).
• Warranty covers parts and workmanship only.
• Excludes:
  • Unrelated failures
  • Misuse or accidents
  • Water damage (unless pressure tested and certified)
  • Wear and tear, batteries, or cosmetic deterioration
• Contact us with your receipt and issue description. Items must be returned for inspection.

8. Liability and Insurance

• We take utmost care of items in our possession.
• Items are insured while on premises and in our arranged return shipping.
• Insurance is limited to estimated value at intake.
• We are not liable for issues during customer-arranged shipping.

9. Uncollected Items

• Items uncollected after 6 months may be sold or disposed of.
• Storage charge of £5 per week applies after 10 working days from final notice.
• Disposal only after written notice and 21 days with no response.

10. Customer Responsibilities

• Keep contact details up to date.
• Notify us of any issues within 7 days of item return.

11. Governing Law

These terms are governed by the laws of England and Wales. Disputes will be subject to English courts.

12. Changes to Terms

We reserve the right to update these Terms. The latest version will be on our website or in-store.

13. Privacy

We only collect data necessary to complete your order. Your information will not be shared without consent.See our full Privacy Policy at stamfordtime.co.uk/privacy-policy/ Unless requested otherwise, we may photograph or video customer items for:
Condition documentation
Project tracking
Marketing (with anonymised images)