Privacy Policy

Last updated: 11/7/25

At Stamford Time & Co, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information, in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

We are Stamford Time & Co, a UK-based company specialising in the repair and restoration of watches and clocks. You can contact us at:

Email: enquiries@stamfordtime.co.uk
Address: 29 St Peter’s Street, Stamford, PE92PF
Phone: 01780 431622

2. What Personal Data We Collect

We may collect and process the following personal information:

Your name and contact details (email, phone number, address)
Details about your enquiry or timepiece (via our contact form)
Communication preferences
Website usage data (via cookies and analytics)

3. How We Collect Your Data

We collect data when you:

Use our contact form or email us directly
Visit our website (via cookies or analytics tools)
Provide your details in person or over the phone

4. Why We Collect Your Data

We collect your personal data to:

Respond to your enquiries
Provide our repair and restoration services
Keep a record of work undertaken
Send occasional updates or service reminders (only if you’ve opted in)

We only use your data where we have a lawful basis to do so, such as fulfilling a contract, complying with legal obligations, or with your consent.

5. How We Store and Protect Your Data

Your data is stored securely on password-protected systems and is only accessible by authorised staff. We retain customer data only for as long as necessary for the purposes outlined in this policy.

6. Sharing Your Data

We do not sell your data.
We may share your data with trusted service providers (e.g. payment processors or IT providers) when necessary to deliver our services but only where appropriate safeguards are in place.

7. Your Rights

You have the right to:

Access the personal data we hold about you
Request correction or deletion of your data
Withdraw your consent at any time
Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been misused

To exercise any of these rights, please contact us at [Insert your email address].

8. Cookies and Analytics

Our website uses cookies to enhance your browsing experience and collect anonymised analytics data (e.g. page visits, browser type). You can manage cookie preferences via our cookie banner.

For more details, see our Cookie Policy.

9. Third-Party Links

Our website may contain links to third-party websites (e.g. social media). We are not responsible for their privacy practices, so we encourage you to read their privacy policies.

10. Changes to This Policy

We may update this policy from time to time. The latest version will always be available on our website.